Client Care
Client Care is the place for questions about upcoming or completed services, schedule changes, service concerns, and billing. My Foxtail is coming later; for now, choose the path below so your request reaches the right place.
What happens next
Choose the path that matches what you need, share the relevant details, and Foxtail will take it from there.
Use Client Care for scheduling, service questions, or concerns. Use Billing for invoice questions. Add the service address and relevant service date when applicable.
Your submission is routed to Client Care or Billing based on the pathway you choose, with the details you provide.
Expect a response within two business days. Submitting the form does not confirm a schedule change or appointment. For time-sensitive help with an upcoming or active service, call or text 608-917-7342.
Service care
If something within the agreed service scope appears to have been missed, contact Foxtail Client Care within 24 hours of service completion. We will review the concern and, when appropriate, arrange a return visit to address the affected area. Requests outside the agreed scope or reported after 24 hours may require a separate service.
Please provide at least 48 hours’ notice to cancel or reschedule. Changes made with less than 48 hours’ notice are subject to a fee equal to 50% of the scheduled service price.
Foxtail will wait up to 15 minutes while attempting to contact you. If access is still unavailable, a fee equal to 50% of the scheduled service price applies.
Preparation & safety
These expectations also appear in the FAQ and service agreement.
Reach Foxtail Client Care at 608-917-7342.
Use the billing pathway for invoice questions. Do not send card or bank information.
My Foxtail is a preview of a future client portal and is not active yet. Existing clients can use Foxtail Client Care for help with current services.
Client Care questions
Start here